TABLE OF CONTENTS

Overview
Trigger Name
Trigger Description
How to Configure
Example

Overview #

The “Messaging Error – SMS” trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the below-mentioned error code.

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Trigger Name #

Messaging Error – SMS

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Trigger Description #

This trigger activates a WorkFlow based on the error received for an undelivered message. This can be used for taking relevant measures to clean the contact list eventually improving the delivery rate.

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How to Configure #

1. Choose a Workflow Trigger:
   • Select “Messaging Error – SMS” from the dropdown list.
2. Workflow Trigger Name:
   • Provide a descriptive name for the trigger to identify it within your workflow easily.
3. Filters:
   • You can add filters to narrow down the trigger to specific error codes mentioned below:
     

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Example #

Let’s say you are running an SMS campaign to promote a new product, and you want to automatically remove contacts who have a high chance on not getting the messages next time or want to add a tag to re trigger them an SMS after sometime.some time

1. Choose a Workflow Trigger:
   • Trigger: Messaging Error – SMS
2. Workflow Trigger Name:
   • Name: Messaging Error – SMS
3. Filters:
   • Filter Type: Error Code is 
   • Error Name: 30007 – Carrier Violation
     
4. Further, this can be created into if else if different actions is needed as shown below: