SMS still coming from old Twilio number when I got a new one?

TABLE OF CONTENTS

  • Step 1. Delete and Re-create the contact
  • Step 2. Remove the old default Twilio number
  • Step 3. Assign the new default Twilio number to the user, assign the user to the contact and log in as the user to send an SMS
  • Frequently Asked Questions

Step 1. Delete and Re-create the contact #

The new contacts will be using the new default Twilio number.

Step 2. Remove the old default Twilio number #

We could remove the old Twilio phone number. That way all SMS will be sent from the new Twilio number bought.

Step 3. Assign the new default Twilio number to the user, assign the user to the contact and log in as the user to send an SMS #

If you want to keep the old Twilio phone number, another suggestion would be to assign the new Twilio phone number to the user and log in as the user to send those SMS. You could also assign the user in the Workflow action. That way all automated SMS will be sent from the new Twilio number bought.


Frequently Asked Questions #

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!

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Updated on July 31, 2025