TABLE OF CONTENTS

• What Is Call Transcription?
• Key Benefits of Call Transcription Feature
• How to Enable Call Transcription
• How to Find the Call Transcriptions
• Frequently Asked Questions

What Is Call Transcription? #

Call transcription is a paid Voice Intelligence add‑on that converts inbound and outbound call recordings into written text automatically. The service costs $0.03675 per recorded minute, billed in addition to your standard call‑recording fee.

Key Benefits of Call Transcription Feature #

• Automatic Transcriptions: Transcriptions will be automatically generated for all outbound and inbound recorded calls, saving you time and effort.
  
• Enhanced Visibility: Transcriptions will be seamlessly integrated into the conversation page, providing easy access and reference to call content.
  
• Quick Review of Conversations: Read through call content faster without needing to replay the entire recording.
  
• Improved Team Training: Use transcriptions as a resource to coach team members on call handling and communication.
  
• Better Record Keeping: Maintain a written log of conversations for reference, compliance, or documentation.

How to Enable Call Transcription #

1. Navigate to Settings from your sub-account.
   
2. Click on Phone Numbers.
   
3. Click on Advanced Settings tab and then on Voice Calls.
   
4. Click on the Enable Call Transcription box under Voice Intelligence to turn it on.
   

Note: This is a paid service and you will be charged $0.03675/min on top of call recordings for generating the transcription.

How to Find the Call Transcriptions #

1. Click on Conversations tab from your sub-account.
   
2. Find the Contact that you want the transcription for.
   
3. Click on the View Transcript option under the playback control for the particular call.
   

Frequently Asked Questions #

Q: Do I need call recording enabled to use transcription? 

Yes. Transcriptions require call recording to be enabled for the phone numbers. If recording is disabled, the call won’t be transcribed.

Q: How much does call transcription cost?

$0.03675 per recorded minute, charged on top of standard call‑recording fees.

Q: Will old recordings be transcribed retroactively?

No. Transcription starts only for calls recorded after you enable the feature.

Q: Where can I find the transcriptions?

They’re shown in the Conversations page under each call entry, next to the playback controls.

Q: Can I disable transcription later?

Yes. Return to Settings → Phone Numbers → Advanced Settings → Voice Calls and toggle Enable Call Transcription off.