TABLE OF CONTENTS
How to Create SMTP Credentials
SMTP Settings
What Ports Does Mailgun Support?
How to Reset SMTP Password
How to Delete SMTP Credential
Limits for SMTP and Emails
LC – Email Pricing
Where can I find my IMAP settings?
More Tutorials from the Community #
In order to use our SMTP server, you need to use the SMTP credentials associated with your domain.
Please note that the SMTP credentials are unique for each domain you add. If you want to check the list of currently added users, or add more users, you can easily do so by accessing your domain settings.
Note: Since we does not host mailboxes, We do not offer support for POP or IMAP protocols
How to Create SMTP Credentials
SMTP credentials can be created in sub-accounts level(not the agency-assigned domain) not at the agency level.
Step 1: Navigate to Sub-account Settings #
Email Service -> SMTP Service -> Dedicated Domain and IP -> SMTP Settings under dedicated domain.
Step 2: Click the “Create New SMTP User” and add username and passwords to create the credential. #
SMTP Settings #
SMTP Server Address: smtp.mailgun.org Secure Connection: TLS/SSL based on your mail client/website SMTP plugin SMTP Username: [YourGivenName@DomainName.com] SMTP Password: [YourGivenPassword] SMTP port: 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525.
What Ports Does Mailgun Support? #
Our servers listen on ports 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525.
How to Reset SMTP Password #
To finalize the password reset process, kindly click on the “Reset Password” button located in the pop-up modal.
How to Delete SMTP Credential #
To Delete the SMTP credential, kindly click on the “Delete” button located in the pop-up modal.
Limits for SMTP and Emails #
SMTP Limit:
- A maximum of five SMTP credentials can be created for each dedicated domain.
Daily Email Limit:
- Each account has a limit of 1,500 emails per day.
- If the daily limit is exceeded, SMTP credentials will be automatically deleted from all dedicated domains.
LC – Email Pricing #
We charge $0.675/1000 emails for all the plans at a lower cost than most major SMTP providers compared to $0.80/1000 with MailGun.
Agency view > Billing > Credits:
All incoming and outgoing emails (To, CC, and BCC) will be charged.
Where can I find my IMAP settings? #
IMAP is used to retrieve messages, and SMTP is for sending data.
Note: Since we does not host mailboxes, We do not offer support for POP or IMAP protocols. In IMAP settings you cannot use the SMTP credentials.
You can find your IMAP in your email provider settings.
Example:
If you are using Google, you need to generate an app password in Google,
Username: Your Email address
Password: You app password
IMAP host: imap.gmail.com
IMAP port: 993
Here are the support pages of some of the email providers that will guide you on obtaining the IMAP hostnames:
Kinghost
Rackspace
TransIP
Bluehost
Verizon
IMAP host: imap.verizon.net
IMAP port: 995
AOL
IMAP host: imap.aol.com
IMAP port: 993
If your provider is not listed here, we recommend reaching out to your email service provider for the IMAP
Frequently Asked Questions #
Q: Why am I seeing the error “SMTP Credential creation is blocked. Please contact support…”?
This message appears when your account has hit usage thresholds or restrictions on SMTP credential creation. This could be due to exceeding the daily email limit (e.g., 1,500 emails/day) or internal controls to prevent abuse. Please contact support to review your account status and request increased limits or to resolve any compliance flags.
