TABLE OF CONTENTS

• What’s New?
• Step-by-Step Guidance
  • Reaching the Top
• Who Benefits?
• Where to Find It
• Why This Matters

What’s New? #

Messaging Ramp Progress Card

• A dynamic, visual representation of your messaging limit progression, now available to all sub-accounts on the messaging ramp.
• Current Level View: See your current SMS sending tier and actionable tips to move up (e.g., “Unlock Level 2 by sending 250 messages by Jan 10, 2025”).
• Locked Levels: Preview higher levels with a lock icon and a motivational glimpse into future capabilities.
• Future Levels: Get a sneak peek at advanced messaging limits and features at upcoming levels.

Step-by-Step Guidance #

Helpful tooltips and a modal guide walk you through how to progress:

Send Current Limit: Max out your daily limit to trigger eligibility for the next level.

Temporary Block Notification: Hitting the daily cap will result in a 24-hour temporary pause—a normal part of the ramp-up process.

Unlocking New Levels: Once requirements are met, your SMS limit increases automatically. The card updates to reflect your new level and what’s next.

Reaching the Top #

Once you reach Level 8, you’ll see a congratulatory message along with next steps—usually to contact your agency owner/admin for further upgrades.

For Agency Owners/Admins: You’ll see both the Messaging Limit and Messaging Ramp Progress cards for all sub-accounts, giving you full control and visibility.

Who Benefits? #

• Users: Gain real-time insight into messaging progress and next steps.
• Agency Owners/Admins: Track and manage sub-account messaging limits more efficiently.

Where to Find It #

Go to: Subaccount View > Settings > Phone Numbers > Advanced Settings > Messaging Limit

Why This Matters #

• Improved Transparency: No more guessing—users now understand their SMS progression path.
• Empowered Progression: Encourages users to hit sending goals and grow their communication reach.
• Fewer Support Requests: Common questions about limits and lockouts are now addressed within the tool.

This feature is now live for all messaging ramp users—check your progress and keep growing!