TABLE OF CONTENTS

• Why This Happens
• How to Fix It ?
• Step 1: Check your Phone Number Capabilities
• Step 2: Buy a New Number (If Needed)
• Step 3: Use Phone Number Assignment Feature

Why This Happens #

The number assigned to your aiXios location supports voice only—not SMS. As a result, any attempt to send a text message from that number will fail with the error above.

How to Fix It ? #

Step 1: Check your Phone Number Capabilities #

1. Go to the Location settings > Phone Numbers > Manage Number 
2. Click on 3 dots > Number Info on purchased phone Number as in Screenshots below
3. Check whether the number you have purchased have both SMS and Voice capabilities.

Click on 3 dots > Number Info on purchased phone Number

Number info window opens in right pane, check number capabilities here

Step 2: Buy a New Number (If Needed) #

If your current number doesn’t support SMS and Voice, you’ll need to buy one that does:

1. Go to the Location settings > Phone Numbers > Manage Number > Add New Number
2. Look up your country.
3. Make sure to choose numbers that support both SMS ? and Voice ? in that country.

Step 3: Use Phone Number Assignment Feature #

If the country doesn’t offer SMS+voice capable Twilio numbers, Here’s how to use the phone assignment feature for SMS/Voice capable phone number setup: