Cart Recovery Overview: #

Remind customers who leave items unpurchased using automated abandoned cart workflows.

Option 1: Using “Abandoned Checkout” Trigger: #

Open your browser, go to the aiXios login page, and log in. Click on “Automation” > “Workflows” from the left sidebar. Click “+ New Workflow” and select “Abandoned Checkout” as the trigger. Set time (e.g., 60 minutes) after which the cart is considered abandoned. Optionally add a minimum cart value filter (e.g., $50+). Add a Wait action of 1 hour, then add a Send SMS action with example message: “Hey! You left something in your cart. Complete your purchase now!” Add another Wait action of 24 hours, then add a Send Email action with a discount code to encourage checkout. Turn ON the workflow to activate it and test it by abandoning a checkout in your store.

Option 2: Using “Order Form Submission” Trigger: #

Go to Automation > Workflows and click “+ New Workflow.” Select “Order Form Submission” as the trigger. Add filter: Submission Type = Opt-In (to catch those who started but didn’t finish). Set which funnel or form this applies to. Add a Wait action of 1 hour, then add a Send Email action reminding the customer to finish the checkout. Add another Wait action of 24 hours, then add a Send SMS action with a gentle nudge to return and complete purchase. Turn ON the workflow and test it using your funnel’s order form.