TABLE OF CONTENTS

• Step 1: Click on Automation > Workflows > Create workflow
• Step 2: Choose Start from scratch
• Step 3: Click on Add New Workflow Trigger
• Step 4: Click on Customer Replied
• Step 5: Click on Add filters
• Step 6: Select Reply channel
• Step 7: In the reply channel dropdown, choose SMS
• Step 8: Click on Save Trigger
• Step 9: Click on Send Internal Notification
• Step 10: Click on Custom Values > Message > Message Body
• Step 11: Click on Contact > First Name
• Frequently Asked Questions

Step 1: Click on Automation > Workflows > Create workflow #

Step 2: Choose Start from scratch #

Click on Create new workflow

Step 3: Click on Add New Workflow Trigger #

Step 4: Click on Customer Replied #

Step 5: Click on Add filters #

Step 6: Select Reply channel #

Step 7: In the reply channel dropdown, choose SMS #

Step 8: Click on Save Trigger #

Click on Add your first Action

Step 9: Click on Send Internal Notification #

Note: SMS notification will create charges for every sms sent

Step 10: Click on Custom Values > Message > Message Body #

Step 11: Click on Contact > First Name #

Frequently Asked Questions #

Currently no frequently asked questions. Submit feedback on this article to help is add questions to this section!