TABLE OF CONTENTS
- Voice Integrity with aixios
- Why Switch on Voice Integrity?
- Before Registering for Voice Integrity
- Enabling Voice Integrity
- Step 1: Navigate to the Voice Integrity Tab within the Trust Center
- Step 2: Complete the Registration Form
- What Happens After You Register?
- Frequently Asked Questions
Voice Integrity with aixios #
Legitimate calls shouldn’t be mistaken for spam. With aixios’s Voice Integrity, you can register your U.S. phone numbers with the leading caller-ID analytics firms (First Orion, Hiya, TNS) to remove “spam likely” labels, repair a troubled reputation, and boost your answer rates, especially for numbers that have been blocked or flagged in the past.
Why Switch on Voice Integrity? #
- Fix a bad reputation: Clear existing spam flags and restore trust in your caller ID.
- Higher answer rates: Studies show calls labeled with a recognized, branded name are far more likely to be answered.
- Better deliverability: Legitimate callers avoid unnecessary blocks, so your outreach and support calls reach more customers.
Before Registering for Voice Integrity #
Before you enable Voice Integrity, make sure you’ve met the following key requirements.
- SHAKEN/STIR Registration (required)
To prove each outgoing call is authentic, you must have a valid SHAKEN/STIR attestation on your account. - CNAM (Caller Name) (recommended)
Submitting a branded name alongside your number further enhances trust in analytics platforms. - U.S. Phone Numbers Only
Voice Integrity currently applies solely to domestic traffic—international numbers are not supported.
Enabling Voice Integrity #
Here’s how to activate Voice Integrity in minutes and ensure your calls are marked as legitimate across the major networks. Also, please note that SHAKEN/STIR registration is required to complete the Voice Integrity form. If you don’t already have it, register before proceeding.
Step 1: Navigate to the Voice Integrity Tab within the Trust Center #
Step 2: Complete the Registration Form #
Within the Trust Center under the Voice Integrity tab, fill in:
- Use Case: Select the type of calls you’ll be making (e.g., sales outreach, customer support).
- Employee Count: Enter your organization’s size.
- Average Business Day Call Volume: Provide your expected daily call count.
- CNAM Details: (Optional) Enter your branded caller name.
Please Note: Once you click Submit, your Voice Integrity application is typically processed within 2 business days. You can monitor progress at any time by visiting the Submitted Applications tab in the Trust Center.
What Happens After You Register? #
Once you submit your information, each of the analytics providers—Hiya, TNS, and First Orion—will review your registration separately.
- Fast Turnaround: Most applications clear within two business days.
- Live Updates: You’ll receive a notification once your numbers are approved.
- Label removal may take time to propagate across all networks
Please Note: To get started with Voice Integrity, your business must first be registered for SHAKEN/STIR, which requires a valid Employer Identification Number (EIN). However, if you're a sole proprietor or do not yet have an EIN, you can still improve your phone number reputation using the Free Caller Registry.
Frequently Asked Questions #
Q: Will activating Voice Integrity automatically enroll my numbers in SHAKEN/STIR?
No. SHAKEN/STIR must be fully configured on your account before you can register for Voice Integrity.
Q: Can I register international numbers?
At this time, only U.S. numbers are supported. We’re evaluating expansion to other regions.
Q: Why is CNAM optional?
SHAKEN/STIR is the core requirement for proving call authenticity. Adding a branded CNAM record is recommended to maximize trust and answer rates, but not strictly mandatory.
