Overview

This guide outlines methods for assigning a dedicated LC number to an individual user in your system. The process ensures that all inbound calls to that number are routed specifically to the user.

Steps to Assign a LC Number to a User #

Method 1

Step 1: Purchase & Add the Number

After purchasing a Twilio number: #

• Go to Location Settings > Phone Numbers.
• Click on “Add Number” to add the new number to the system.

Step 2: Assign the Number to a User #

• Navigate to My Staff.
• Edit the specific user profile who needs the number.

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Step 3: Configure Call Settings #

• Expand the Call & Voicemail Settings section.
• Use the Inbound Number dropdown to select the LC number you just added.
  
  Important Note:
  Only one LC number can be assigned to one user. Once assigned, all incoming calls to that LC number will go to the designated user.
  

Method 2 #

You can go directly to the Phone Numbers section and select the user under the ‘Ring All‘ category to route contact calls to them

Method 3 #

You can assign a user directly from the contact record by going to the contact, selecting ‘Unassigned User,’ and choosing the appropriate user.

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Frequently Asked Questions #

Q)Can I assign multiple LC numbers to one user? #

A)No, only one LC number can be assigned to a user at a time for direct routing.

Q)How many users can share one LC number? #

A)Only one user can be assigned to an LC number at any given time. Once assigned, all calls to that number will be directed solely to that user.